This was my first service appointment after the former service manager, Louie, retired. He always made me feel confident I was in ���good hands.��� I have to admit, I was apprehensive of the change! Greg K. was patient and professional both on the phone and in person. He provided clear, concise communication re: a warranty issue and when to expect a call to bring my vehicle back in when the replacement part is available. I���m happy to see that Greg takes the same pride in providing his customers the same satisfaction and security that Louie did! I live 35-40 miles away, but I remain loyal to the small hometown dealership where I grew up. I moved 12 years ago, and in that time my husband and I have bought 6 vehicles and have had them all serviced at Nicks!